Terms and Conditions

Payment Terms

At Golden State Agency, our payment terms are designed to protect the time, planning, and resources we commit to every client. By engaging our services, you agree to the terms outlined below.

Project-Based Work

  • Full pre-payment is required before commencement of any project-based work.

  • Due to time being scheduled and allocated in advance, payments are non-refundable, regardless of whether all hours are used.

  • If a client postpones or causes significant delays outside of what is deemed reasonable, a pause fee may be charged to hold the remaining project time and reallocate resources.

  • All project time is booked in advance and considered billable once allocated.

Retainer Agreements

  • Invoices will be issued monthly, in advance.

  • Payment is due within 7 calendar days of the invoice date.

  • Late payment may result in paused services or full cessation of work.

  • Retainer payments are non-refundable, even if the full hour allocation is not used within the month.

  • Any in-person requirements (including but not limited to meetings, content shoots, or events) will incur an additional fee of $60 + GST per day.

  • Complimentary car parking must be provided for one vehicle during any in-person engagement.

Casual Hourly Work

  • All casual hourly work is billed at the current standard hourly rate, charged in 15-minute increments.

  • A minimum of 1 hour will be billed for all engagements.

  • Invoices will be issued twice monthly upon completion and must be paid within 7 calendar days.

  • Ongoing delays in communication or feedback may result in reallocation of time and additional charges.